Where to get support

for those who are homeless, at risk of homelessness, or similarly vulnerable

Please note that this is only a guide to some of the specialist support services in the ACT, it is not a comprehensive, exhaustive, or routinely updated list. Further information on support services can be found on the ACT Community Services website or through OneLink.

In an emergency, consider seeking support from ACT Policing on 131 444 or Emergency Services (Police/Fire/Ambulance) on 000 if appropriate.

Safe Shelter Queanbeyan

Safe Shelter Queanbeyan operates under a slightly different model to Safe Shelter ACT. With St Benedict's Community Day Centre coordinating referrals and ongoing support, shelter can be offered to adult guests regardless of sex or gender on opening nights.

Visit the Safe Shelter Queanbeyan Facebook page, visit the St Benedict's website, email safeshelterqbn@gmail.com, or call St Benedict's on 02 6297 5331 for more info.

Safe Shelter South (Tuggeranong region)

Salvation Army’s Tuggeranong Corps and the Rotary Club of Tuggeranong commenced a Safe Shelter project in 2018.

Visit the Safe Shelter South Facebook Page or email safesheltersouth@outlook.com for more info.

The Early Morning Centre

The Early Morning Centre provides a free breakfast (7:30am - 8:30am), and support and referral services (9:00am - 2:00pm), Monday to Friday. They offer additional services such as office facilities (desk, local phone, computers, internet), showers, laundry, storage lockers, PO Box mail collection, emergency food parcels, and host a range of visiting services.

The Early Morning Centre's mission is to address issues faced by people who are experiencing homelessness, at risk of experiencing homelessness, or experiencing social isolation.

Visit their website, visit at 69 Northbourne Avenue Canberra City, or call 02 6247 5041 for more info.

OneLink

OneLink provide the ACT Homelessness Services Coordinated Intake, and information or referral pathways to other community services in the ACT. Available Monday to Friday, 8am - 6pm.

Visit their website or call 1800 176 468 for self-referral, agency referrals or more info.

Orange Sky Laundry

The Orange Sky Laundry's Canberra mobile laundry and shower van (AKA 'Frosty') travels around Canberra and Queanbeyan to provide their utilities to those who might otherwise go without. There are currently 27 vans nationwide.

Visit their website for more info and locations.

Take One, Leave One: The Winter Coat Project

Take One, Leave One collect coats and warm winter clothing, and set up racks throughout Canberra for people to take any clothing they need or to leave any clothing that could find a new home.

Visit their Facebook page for more info and locations.

St John's Care

St John's Care in Reid provide emergency relief, including providing food, fresh fruit and vegetables, clothing, prescription filling, bus fares, and blankets. They also have a Community Worker, offer Community lunches, and a variety of other community support services.

Visit their website, visit at 45 Constitution Avenue Reid, or call 02 6248 7771 for more info.

Red Cross Roadhouse Services

Red Cross Roadhouse Services delivers a free hot meal and information service from Room I in the Griffin Centre. Red Cross operates the information service 6 nights per week providing information on housing and employment and referral to other support services. On Friday afternoons, this service is provided by Stasia's Soup Kitchen in Garema Place - not in the Griffin Centre.

Visit their website, visit Meeting Room 1, Ground Floor Griffin Centre, 20 Genge Street Canberra City, or call 02 6287 4311 for service times, meal providers and locations, and more info.

St Vincent de Paul Society

St Vincent de Paul operate Samaritan House, a provider of crisis accommodation for single men in the ACT, and Street to Home, who operate an assertive outreach support service for people sleeping rough in the ACT. Visit their housing programs website for more info.

St Vincent de Paul also operate the Blue Door drop-in centre in Ainslie Village and the Night Patrol mobile outreach refreshments and friendly faces programs. Visit their food programs website for more info.

CatholicCare

CatholicCare operate the Sobering Up Shelter at Ainslie Village, 11pm - 11am (last admission by 6am) on Thursday, Friday and Saturday nights. The Sobering Up Shelter is a drop in service that provides overnight care, support and monitoring for people intoxicated by alcohol or other drugs. Visit their website, visit the Shelter during opening hours at Ground Floor M Block, Ainslie Village, Quick St, Campbell, or call 02 6163 3711 (during opening hours) or 02 6163 7600 (9am - 5pm Monday - Friday) for more information.

CatholicCare also operate MINOSA House, a supported accommodation program for single men aged over 18 years, not accompanied by children, who are homeless or at risk of homelessness. Visit their website or call 02 6163 7600 for more info.

St Benedict's Community Centre Queanbeyan

St. Benedict’s provides assistance in finding appropriate housing, provides meals, support, as well as emotional, physical, and spiritual security for guests. They provide crisis support, accommodation assistance, advocacy and practical support, meals, tea and coffee, showers and laundry facilities, and food parcels to people in the Queanbeyan Region.

Visit their website, visit 284 Crawford Street Queanbeyan, or call 02 6297 5331 for more info.

Women's refuge services

The ACT Community Services website provides information on services in the ACT and Queanbeyan region that support women who are homeless or at risk of homelessness, including services for women escaping domestic violence, services for women with or without children or babies, single women, and families.

Youth services

The Youth Emergency Accommodation Network, the Canberra Youth Residential Service, and The Junction are just some of the services in the ACT that provide support to youth experiencing homelessness or at risk of homelessness, or can provide information, advice and referral pathways to other services that provide youth-specific support.

ACT Health

ACT Health provides a number of hospital and health centre services in the Canberra Region.

Access Mental Health (previously the Crisis Assessment and Triage Team, or CATT) provides acute mental health support. Call on 1800 629 354 or 02 6205 1065, or in an emergency call 000 or attend the nearest Emergency Department.

VC-ACT Info Guides

The Volunteering and Contact ACT information guides contain essential details for community connections and list affordable prices.

Visit their website, visit the Shopfront at the Griffin Centre, 20 Genge Street Canberra City, or call 02 6248 7988 for more info.